1. Introduction & Overview
Welcome to Urban Drive ("we", "our", "us"). We are committed to protecting your privacy, personal information, and business records. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (urbandrive.in), attach a vehicle to our fleet, partner with us as a commercial driver, invest in our fleet investment programs, or use our corporate mobility solutions.
By accessing or using our services, you consent to the data practices described in this Privacy Policy in accordance with the Digital Personal Data Protection Act (DPDP Act) and applicable Indian information technology regulations.
2. Information We Collect
We may collect information about you in various ways, including:
- Personal Identification Data: Full name, contact telephone number, personal and business email addresses, residential address, government identification details (Aadhaar Card, PAN Card, Driving License, Voter ID).
- Vehicle & Attachment Data: Vehicle registration number, RC (Registration Certificate), insurance certificate, fitness certificate, commercial permit, GPS telematics records, and maintenance logs.
- Driver & Partner Verification Data: Driver badge details, commercial driving license, police verification certificate, bank account details for payroll/earnings disbursements, and background check records.
- Investor & Financial Details: Bank account details, cancelled cheque copy, PAN verification, investment plan selections, and payout history.
- Technical & Browsing Data: IP address, browser type, operating system, pages visited, referral URLs, device identifiers, and website interaction metrics.
3. How We Use Your Information
We use the collected information for specific and lawful business purposes:
- To verify driver partner profiles, conduct background screenings, and ensure passenger safety.
- To onboard vehicles, monitor telematics for fleet maintenance, and optimize ride-hailing deployment across partner platforms (e.g. Uber, Ola, Rapido).
- To process investor monthly returns, generate payout statements, and fulfill statutory tax compliance.
- To respond to customer support inquiries, contact form submissions, and job applications.
- To prevent fraud, comply with transportation department guidelines, and protect legal rights.
4. Data Sharing & Third-Party Disclosure
We do not sell or rent your personal information to third parties. We may share relevant data only under the following strictly regulated circumstances:
- Ride-Hailing & Corporate Partners: Sharing driver and vehicle verification data with approved mobility aggregator platforms to facilitate ride assignments.
- Financial Institutions & Payment Gateways: Processing driver earnings and investor payouts securely via RBI-compliant banking channels.
- Government & Law Enforcement Authorities: When required by court order, police verification requests, or statutory transport department regulations.
5. Data Security & Storage
We implement enterprise-grade administrative, technical, and physical security measures (including SSL encryption, access-controlled databases, and tokenized authorization) to protect your sensitive records from unauthorized access, alteration, or destruction.
6. Your Rights & Choices
Under applicable data privacy laws, you have the right to review the personal information we hold, request corrections to inaccurate records, or request account deactivation subject to legal retention obligations for financial and vehicle audit records.
7. Cookies & Tracking Technologies
We use essential and analytics cookies to maintain website session integrity, improve navigation speed, and analyze user engagement patterns. You can manage or disable cookies via your browser settings at any time.
8. Policy Updates & Contact Us
We may update this Privacy Policy periodically to reflect changes in our operational procedures or legal requirements. Updated versions will be posted on this page with a revised "Last Updated" timestamp.
If you have any questions or grievance requests concerning this Privacy Policy, please contact our Data Grievance Officer:
- Email: info@urbandrivefleet.in